Everyone's A Cutomer -for Customer Service Excellence

This highly acclaimed course is now available as a public half-day workshop.

Delegates will leave this half-day workshop with tips on how to:

* deal with angry/difficult customers

* identify areas to promote customer service excellence in their workplace

* assess strengths and weaknesses and opportunities for improvement in customer service .

* gain competitive edge through excellence in customer service.

Topics covered

• Internal and external customers –who are they?

• Customer expectations and matching customer expectations with organisation values

• Promoting excellence in customer service
• Improving communication -listening skills for customer service staff
• Dealing with customer complaints and queries (face to face, telephone)

• Tips for excellence in customer service -Dos and Don’ts

Caroline or Veronica on: 0845 054 2870 or email: admin@executive-solutions.co.uk

Friday, July 24, 2009 at 9:00 PM
- to -
Friday, July 31, 2009 at 1:00 PM (GMT)

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Executive Solutions (Training) Ltd

Executive Solutions (Training) Ltd provides interactive and customised training in personal development and leadership skills and small business coaching. Topics addressed include: customer service, public speaking, team building, interviewing skills, assertiveness, time management, managing change and chairing meetings.

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